Masaar-DHCC Customer Service

Masaar-DHCC Customer Service Your Integrated Service Support Destination

Excellence in customer care service is one of Dubai Healthcare City's main objectives and it is embodied through ‘Masaar-DHCC Customer Service.’ The center, named after our e-portal Masaar, aims to transform DHCC's customer service experience into an all-inclusive journey by bringing all our services and transactions under one roof.

A platform designed to make doing business easier for clients, Masaar offers a seamless user experience to our vibrant community of more than 430 business partners and 10,000 business professionals, entrepreneurs, and students. World-class healthcare and support service providers affiliated with DHCC can now benefit from the full range of government and corporate solutions under one roof, including:


  • Residency Visa and Medical Fitness Test
  • Engineering Services
  • Customer Services
  • Licensing Services
  • Leasing Services

Masaar will play an integral role in helping us realise our vision of fostering Dubai Healthcare City's position as the global business-enabling destination at the heart of Dubai by focusing on improving performance efficiency.

The Masaar-DHCC Customer Service is located in block C of the Ibn Sina Medical Complex (Building 27). The office is open from Monday to Friday, from 8:00 am to 4:00 pm.


MASAAR, is a unique and interactive online system through which services are provided to the members of the free zone community and prospective partners looking to become a part of Dubai Healthcare City.

Download MASAAR App